Save all packaging materials and the damaged package and its contents, as the postal service may want to inspect it. If a product has arrived damaged, please contact us immediately and email photographs to: We will contact the shipping carrier to initiate a claim for you. However, please take into consideration that sometimes damage to packages may occur during shipping. We take pride in how we pack our products. You can find your tracking information on the Track My Order link in the footer area of our website. You will receive a confirmation email once your order has shipped containing your tracking number(s). If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. Missing apartment, building, floor, or unit number.Other possible reasons for late delivery include the following: national holidays.ĭuring high volume of orders (mainly during the holiday season) and inclement weather, shipments may be delayed by a few more days. Orders are not shipped or processed on weekends or U.S. USPS/UPS shipping times are calculated from the time the item was shipped, after processing time. There are a variety of options for carriers (USPS, UPS, etc.) and services (Standard, Express, etc.) for your selection.Īll orders are processed within 1-2 business days, so please take handling time into account. Weight includes the weight of the product(s) and packaging materials. Rates are based on weight, destination and service. We use calculated shipping (instead of “free” shipping that is added to the price of the item) to allow customers from all over the world to enjoy our products at the best prices.
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